Terms of Service

Last updated: [DATE] Effective date: [DATE]

DRAFT — This document is a working draft and has not been reviewed by legal counsel. Do not rely on this for legal compliance.

1. Introduction

Welcome to GafferLab (the "Service"), operated by ONTOUR Sports Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16424126, with registered office at 4 Lytton Road, Barnet, EN5 5BY, United Kingdom.

GafferLab is an AI-powered content creation platform that enables users to generate, edit, and publish videos using Remotion templates, AI-generated audio (via ElevenLabs), AI-generated images (via OpenAI DALL-E 3), AI-generated video (via Kling AI), and social media automation.

By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old (or the minimum age of digital consent in your jurisdiction, whichever is higher) to use the Service. By registering, you represent that you meet this requirement.

You must not be located in a country subject to UK or EU trade sanctions.

You must not be a person prohibited from receiving the Service under applicable export laws.

3. Account Registration

To use the Service, you must create an account by providing:

A valid email address
A password (minimum 8 characters)
Optionally: display name

You are responsible for:

Maintaining the confidentiality of your credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

3.1. Third-party authentication (future)

We may offer sign-in via third-party providers including Google, Apple, or Meta. When you use these, you authorize us to receive basic profile information from the provider and to associate it with your GafferLab account.

4. Subscription, Credits, and Payment

4.1. Credit system

The Service operates on a credit-based model. Credits are consumed when you use paid features such as video rendering, AI generation, or social publishing. Credit costs are displayed in the interface before each action.

4.2. Credit purchase

You may purchase credit packs through the Service. Payment is processed by our third-party payment provider Stripe. By purchasing, you agree to their terms. Purchased credits do not expire.

4.3. Pricing

All prices are in GBP (£) unless otherwise stated and are inclusive of VAT where applicable. Prices may change with 30 days' notice for subscriptions.

4.4. Refunds

Credits purchased: Non-refundable once the purchase is complete, except where required by law.
Subscriptions: You may cancel at any time. Refunds are issued on a pro-rata basis for unused portions of prepaid periods, subject to our refund policy.
Consumer rights: EU/UK consumers have a 14-day right of withdrawal for digital services unless services have already been performed (credits consumed).

4.5. Free tier

We may offer limited free usage. Free tier limits are subject to change.

5. User Content

5.1. Content you provide

"User Content" means any text, images, audio, video, templates, or other material you upload, create, or submit to the Service.

You retain ownership of your User Content. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, create derivative works from, and display your User Content solely for the purpose of providing and improving the Service.

5.2. Content you generate using AI

Videos, images, audio, and other outputs generated using our AI features ("Generated Content") are subject to the terms of the underlying AI providers:

Audio generated via ElevenLabs: Subject to ElevenLabs' terms of service. You are responsible for ensuring your use complies with their commercial use restrictions.
Images generated via OpenAI DALL-E 3: Subject to OpenAI's usage policies. You own the images you create, subject to OpenAI's content policy.
Video generated via Kling AI: Subject to Kling AI's commercial use terms.
Music generated via ElevenLabs: Subject to ElevenLabs' music generation license terms.

You are responsible for verifying that Generated Content is appropriate for your intended use. We do not guarantee that Generated Content is free from third-party rights claims.

5.3. Content you publish to social platforms

When you use the Service to publish content to Instagram, TikTok, Twitter/X, or other social platforms, you authorize us to post on your behalf using the OAuth credentials you provide. You remain fully responsible for the content published and its compliance with each platform's terms.

5.4. Content restrictions

You must not upload, create, or publish content that:

Infringes any intellectual property rights
Is defamatory, obscene, hateful, or threatening
Contains malware or malicious code
Depicts minors inappropriately
Is a deepfake intended to deceive or harm
Impersonates real individuals without consent
Promotes illegal activities
Violates privacy rights
Violates any applicable law

See our Acceptable Use Policy for full details.

6. Third-Party Services and Data Sharing

By using the Service, you acknowledge that your User Content and certain account data will be transmitted to and processed by third-party service providers, including:

Provider	Purpose	Data shared
OpenAI, Inc.	Text generation, image generation, vision analysis	Prompts, images, request metadata
ElevenLabs, Inc.	Voice synthesis, sound effects, music, voice conversion, transcription, dubbing	Text, audio files, voice IDs
Kling AI (Kuaishou)	AI video generation	Text prompts, reference images
Amazon Web Services (AWS)	Storage, rendering, CDN	Generated files, user content
Meta Platforms	Instagram publishing	Access tokens, post content
TikTok Ltd.	TikTok publishing	Access tokens, post content
X Corp	Twitter publishing	Access tokens, post content
Stripe	Payment processing	Card details, billing info
PostHog (EU)	Product analytics	Usage events, pseudonymous user id
Cloudflare	CDN, DDoS protection	IP addresses, request metadata

Each provider has its own privacy policy and data handling practices. We select providers that meet reasonable security and data protection standards. A full list of data processors is maintained in our Privacy Policy.

7. Developer API

7.1. API access

Registered users may create API keys to access the Service programmatically. API keys are displayed once at creation and cannot be retrieved later.

7.2. Rate limits

API usage is subject to rate limits based on your account tier:

Free: 10 requests/minute, 100 requests/day
Pro: 60 requests/minute, 1,000 requests/day
Enterprise: 300 requests/minute, 10,000 requests/day

Credits are deducted normally for API usage — API keys do not bypass the credit system.

7.3. API key security

You are responsible for the security of your API keys. Sharing, publishing, or committing API keys to public repositories is a violation of these Terms. We may revoke compromised keys without notice.

7.4. Fair use

We reserve the right to throttle, suspend, or revoke API access for abusive or excessive usage patterns that degrade service quality for other users.

8. Intellectual Property

8.1. Our intellectual property

The Service, including its software, templates, designs, trademarks, and content, is owned by us or our licensors and protected by copyright, trademark, and other laws.

The 50+ Remotion templates are licensed to you for use within the Service. You may not redistribute, resell, or re-license the templates outside the Service.

8.2. Your feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without compensation or attribution.

9. Copyright and DMCA

If you believe your copyrighted work has been infringed by content on our Service, please send a notice to our designated copyright agent at [[email protected]] containing:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work
Identification of the infringing material and its location on the Service
Your contact information
A statement of good-faith belief
A statement of accuracy and authorization

We will respond to valid notices in accordance with the DMCA and UK copyright law.

10. Prohibited Uses

You must not use the Service to:

Violate any law or regulation
Infringe intellectual property rights
Generate deepfakes of real people without consent
Create content sexualizing minors
Produce deceptive or fraudulent content
Harass, threaten, or defame others
Distribute malware
Scrape, mine, or extract data beyond API rate limits
Reverse engineer the Service
Resell access to the Service without authorization
Circumvent access controls, rate limits, or security measures
Generate content for political disinformation campaigns
Create misleading sports content (fake scores, fabricated quotes)

Violation may result in immediate account termination and legal action.

11. Suspension and Termination

11.1. Termination by you

You may terminate your account at any time via the dashboard. Upon termination:

Your User Content will be deleted within 30 days
Unused credits are forfeited unless legally required otherwise
API keys are revoked immediately

11.2. Termination by us

We may suspend or terminate your account immediately, without notice or refund, if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay
Use the Service in ways that harm us, other users, or third parties

11.3. Effect of termination

Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination will survive, including sections on intellectual property, limitations of liability, and dispute resolution.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

The Service will be uninterrupted, error-free, or secure
AI-generated content will be accurate, appropriate, or free from bias
Generated Content is free from third-party rights claims
Social media auto-publishing will succeed on all platforms
Data will never be lost

AI outputs are probabilistic. You are responsible for reviewing generated content before publishing or using it commercially.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or goodwill
Content loss or corruption
Service interruptions
Third-party actions or content
AI-generated content errors or consequences

Our total aggregate liability for any claim arising from these Terms or your use of the Service shall not exceed the greater of: (a) the amount you paid to us in the 12 months preceding the claim, or (b) £100

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Indemnification

You agree to indemnify, defend, and hold harmless GafferLab, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

Your User Content
Your use of Generated Content
Your violation of these Terms
Your violation of any third-party rights
Your violation of any applicable law

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 30 days before taking effect. Continued use after changes constitutes acceptance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Any dispute shall be resolved exclusively in the courts of England and Wales, except that consumers may bring proceedings in the courts of their country of residence where required by applicable consumer protection law.

Before commencing legal action, we encourage informal dispute resolution by contacting us at [[email protected]].

17. Contact

For questions about these Terms:

ONTOUR Sports Ltd 4 Lytton Road, Barnet, EN5 5BY, United Kingdom Email: [email protected] Data Protection: [email protected]

18. Miscellaneous

Entire agreement: These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and us.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No waiver: Our failure to enforce any right does not constitute a waiver.
Assignment: You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
Force majeure: We are not liable for failures caused by events beyond our reasonable control.
Language: The English version of these Terms prevails over any translation.